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13 Questions With… Jennifer Green

Posted by CLA Govt Library and Info Mgmt Professionals Network on 2014/04/23

Jennifer Green

Branch Librarian, Legends Centre Branch, Oshawa Public Libraries

Photo of Jennifer Green

A hero who has inspired you in your career?

Readers’s Advisory (RA) librarian extraordinaire Sharron Smith. She teaches the RA course at Western University, and it was an amazing class. You can tell Sharron loves her work and books, and she certainly inspired me to work in RA, which is still my favourite area of librarianship.

The first job you ever held and at what age?

Working as a receptionist in my dad’s office. I was 14 or 15, I think.

Your first position in the library and/or information services field?

A three-month contract as a Summer Library Student with the University Health Network library in Toronto. I worked mainly at the branch at the Toronto General, with occasional stints at the Princess Margaret and Toronto Western.

Coolest thing in your cubicle or office?

Four note cards with artwork by a now-retired librarian from Oshawa. Eric has also done drawings of several staff at the library, and I’m his next subject!

What is your guilty pleasure?

Video games all the way. My husband and I have an Xbox 360, PS3, and a gaming computer, so I’m pretty well covered (and we’ll be upgrading soon)! I get to say my guilty pleasure is “work-related,” though, since I order the video games for my library’s collection!

Career advice – what’s your top tip?

Be open to learning as much as you can and do what you enjoy. I was once the Local History and Genealogy Librarian at Oshawa Public Libraries, and I learned so much. I had very little genealogy experience, but I wanted to understand the process and put myself in other people’s shoes so I started researching my husband’s genealogy. I ordered records from the UK and did some serious detective work, which came in handy when helping library customers with their questions. I ended up loving the work, and still do research when I get the chance.

My first “library” love is RA, though, so regardless of the job I have, anytime a customer has an RA-related question, I’m all over it!

What useless skill(s) do you possess?

I like to think none of my skills are useless.

Proudest moment in your professional life?

I had a regular customer at the library ask me about writing a thank-you note after a job interview. He had some trouble putting down his thoughts, so I gave him some tips, then didn’t see him for a while. About a month or so later, he came back into the library, and thanked me for helping him with the thank-you note. He got the job! He hadn’t been to the library in some time because he was now commuting to Mississauga, but he was so happy he got the job, he didn’t care about the distance. His visit that afternoon definitely made my day and it still touches me that he thought to thank me.

If you had 24 hours all to yourself, how would you best like to spend it?

Taking a leisurely ferry ride along the Thames River in London, UK, with my husband and two dogs, Molly and Chili.

If you didn’t work in the information industry, what would you be doing?

I’d still be editing fiction (the career I had before I became a librarian). I love working with books (print or electronic!), and I was always so proud of the books I edited. Truth be told, I still do the odd edit when I have the time, and when I read for pleasure, my editing mind always takes over at some point.

Finish this sentence: “In high school, I would have been voted the person most likely to … “

Work with books. Seriously! I remember a friend in high school telling me she pictured me sitting in a dark boardroom discussing books. It wasn’t until I was in a meeting in Harlequin’s main boardroom, which was dark and wood panelled, that I realized she’d been right!

How do you stay current in your field?

I try to read the usual library-related magazines/publications and subscribe to several newsletters. I also follow several librarians and libraries on Twitter, and use Feedly for reading several blogs and newsletters on libraries, publishing, and technology. Conferences are great motivators for me, too. My husband, who works in IT, is also always interested in new technology and changes in the field, so I’ll often hear new things from him, too (he’s my own personal newsfeed!).

What would you like your headstone to read?

I’ve actually never considered having a headstone, but I hopefully have a long time to wait before I’ll need one!

Posted in 13 Questions, People | Leave a Comment »

Why Attend the CLA 2014 Conference?

Posted by CLA Govt Library and Info Mgmt Professionals Network on 2014/04/20

Still haven’t registered for the Canadian Library Association 2014 National Conference and Trade Show?

Here are 14 great reasons for you to join your colleagues in Victoria in May:

1. The Program – 75+ sessions, 9 pre-conferences, 1 all-day summit, 150+ speakers, 5 tours, 15+ posters – there’s something in the program for everyone and every interest.

2. Explore. Stretch yourself and attend a session on a topic outside your subject speciality.

3. Serendipity. One of the best things about attending any conference is finding that one “A HA!” nugget that you spin into gold..

4. Find your voice. Attend Advocacy “Boot Camp” and become a better advocate for your organization and your profession.

5. You’ll get some great ideas that you can use in your organization.

6. You’re an information professional and this event is designed for you.

7. All those people you know on Twitter, LinkedIn, Facebook, Pinterest, Google+; meet them IRL.

8. Discover new products, services, and vendors at the Trade Show. Share your business problems with our partners in the vendor community.

9. Take part in shaping the direction of CLA at the Annual General Meeting and at meetings held during conference.

10. Celebrate the best in the Canadian library community at the CLA Book Awards Reception on Thursday and the Awards Ceremony on Saturday.

11. Connect with students and new information professionals – share your experiences and find out what the next generation has to offer.

12. The Keynotes. Explore the broad themes of engagement and community building with Richard Wagamese and Rebecca Elizabeth Renzetti.

13. The Social Events. There’s something happening every night: CLA Reception & Trade Show Opening, Book Awards Reception, Pub Crawl, All Delegate Social, alumni meet-ups, and more!

14. It’s in Victoria – the Cycling Capital of Canada, the City of Gardens, and the city with the second highest number of restaurants per capita in North America. (Did you know the Empress Hotel serves an estimated 500,000 cups of tea each year?)

Register for CLA 2014

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Special library study indicates over $5 return for every $1 invested

Posted by CLA Govt Library and Info Mgmt Professionals Network on 2014/04/15

Wednesday 2 April 2014 – A study released today which suggests law firms, government departments, associations and other organisations involved with special libraries gain over $5 in return for every $1 they invest in special libraries.

The Australian Law Library Association, Health Libraries Inc (HLInc), Health Libraries Australia (ALIA HLA, a national group of the Australian Library and Information Association) and the Australian Library and Information Association commissioned award-winning firm SGS Economics and Planning to survey special libraries across the nation and from this to assess the return on the annual investment in these services to their organisations.

ALIA Executive Director Sue McKerracher said, ‘Working in the library and information sector, we all recognise the value of special libraries. What is exciting about this report is that an independent firm of economists has been able to put a figure on the value—and that figure is five times the original investment’.

The indicative finding of $5.43 for every $1 invested is likely to be even higher. SGS assessed the benefits provided directly to special library users, including time saved and value of ‘out-of-pocket’ expenses such as journal subscriptions. However, the user focus of the study omitted the return on investment in terms of client outcomes, and SGS said ‘it is highly likely that the benefits of industry libraries outweigh their costs considerably’.

The full report Putting a value on priceless: An independent assessment of the return on investment of special libraries in Australia can be downloaded here.

Posted in Research | Leave a Comment »

Biography of Guy Berthiaume

Posted by CLA Govt Library and Info Mgmt Professionals Network on 2014/04/14

Guy Berthiaume has been the CEO of the Bibliothèque et Archives nationales du Québec since June 22, 2009. The Montrealer earned his doctorate in Greek history at the Université Paris VIII in 1976, after a master degree in history from the Université Laval (1973) and an honours BA in history at the Université du Québec à Montréal (UQAM) (1972).

The first 20 years of his professional life were dedicated to research administration. After five years at the Université de Montréal, he joined the Fonds FCAC (which eventually became the Fonds FCAR), an organization created by the Quebec government in 1981 to support university research. In 1984, he moved to UQAM as assistant director of the Research and Creation Service, where he remained until 1987, when he became the assistant to the vice-rector of teaching and research.

In 1989, at the invitation of University President Claude Corbo, he became the vice CEO of the UQAM Foundation, the university’s fundraising organization. Over the next seven years, under his direction, the Foundation raised over $31 million.

From 1996 to 1998, he was a professor in the UQAM history department, which gave him the opportunity to develop a class that was taught in southern Italy and Sicily. After a year at the helm of the Partnership Development Bureau (1999), he was selected in 2000 to be the director of the Canadian Students’ House at the Cité internationale universitaire de Paris.

In 2002, he was recruited by the Université de Montréal to become assistant vice-rector and chief of staff for Rector Robert Lacroix. In March 2003, he was named vice-rector of development and public affairs, a position he continued to hold during the rectorship of Luc Vinet, starting in June 2005.

August 2008 marked his return to UQAM, where he held the position of vice-rector of research and creation on Rector Claude Corbo’s new team. In this role he was responsible for the development of scientific and artistic activities at UQAM, as well as international relations.


Guy Berthiaume is a Chevalier in the Ordre des Palmes académiques de la République française. He received the Dan Chase award from the Canadian Association of University Research Administrator in 2000 and the Centre Jacques Cartier medal in 2007.

Posted in Library and Archives Canada, People | Leave a Comment »

Guy Berthiaume appointed as Librarian and Archivist of Canada

Posted by CLA Govt Library and Info Mgmt Professionals Network on 2014/04/14

April 14, 2014 – Gatineau – Canadian Heritage

Minister of Canadian Heritage and Official Languages Shelly Glover today announced the appointment of Guy Berthiaume as Librarian and Archivist of Canada for a term of five years, effective June 23, 2014.

Quick Facts

  • Dr. Berthiaume has been President and Chief Executive Officer of the Bibliothèque et Archives nationales du Québec since 2009. Before this, he spent thirty years as a senior university administrator.
  • He has published a number of articles and has served on the boards and committees of numerous organizations.
  • A recipient of the Queen Elizabeth II Diamond Jubilee Medal, Dr. Berthiaume holds a doctorate in history from the École pratique des hautes études and the Université de Paris VIII, a Master of Arts degree from the Université Laval in Québec City and a Bachelor of Arts degree from the Université du Québec à Montréal.
  • Library and Archives Canada is an innovative knowledge institution responsible for acquiring and preserving Canada’s documentary heritage in all its forms and for providing all Canadians with easy, one-stop access to the texts, photographs, and other documents that reflect their cultural, social, and political development.


“Having a person of Dr. Berthiaume’s calibre leading Library and Archives Canada will be a solid asset to the organization. His extensive experience in the management of large cultural organizations and his strong leadership are important qualifications for this position.”

—Shelly Glover, Minister of Canadian Heritage and Official Languages

Posted in Library and Archives Canada | Leave a Comment »

Top 10 Strategic Technology Trends for Smart Government

Posted by CLA Govt Library and Info Mgmt Professionals Network on 2014/04/14

The Nexus of Forces, which is the convergence of four powerful forces: social, mobile, cloud and information, is driving innovation in the government sector, according to Gartner, Inc.

Gartner analysts highlighted the top 10 strategic technology trends for smart government at the recent Gartner Symposium/ITxpo, which was held in Dubai April 1-3.

The 10 strategic technology trends for smart government include:

Personal Mobile Workplace

Regardless of how well government IT organizations try to categorize the types of devices, applications and interaction styles by user role, they will inevitably miss the fact that on any device, personal use will creep into professional use. Government IT organizations may have an illusion of control by either providing and managing those devices or issuing well-articulated policies to allow and manage employee-owned devices. However, the reality is that employees, depending on demographics, personal preferences and pressure to improve performance, can decide how much they want to use corporate information and applications versus personal information and applications.

Mobile Citizen Engagement

Several inquiries with Gartner government clients reveal an interest in providing citizen-facing services using mobile devices, as well as leveraging social software functionalities. This interest is driven by a combination of pressure coming from the political leadership and from opportunities that new technologies present. The suitability of government services to be delivered over a mobile channel depends on a combination of demographics, frequency and recurrence of use, immediacy and urgency of use, potential level of automation, relevance of location information for service delivery, and how compelling the use of the service is.

Big Data and Actionable Analytics

Big data continues to present government with information management and processing issues that exceed the capability of traditional IT to support the use of information assets. Existing practices that selectively evaluate which data should be integrated are being challenged by the realization that all data can be integrated with technologies that are specifically developed to do so. The adoption of big data concepts and initiatives in the public sector varies widely among jurisdictions and, to date, is limited to specific use cases such as fraud, waste and abuse detection; enhanced security capabilities; public health surveillance; healthcare management; or combining data from IT and operational technology (OT) applications to enhance security monitoring or increase situational awareness. Governments are searching for ways to use big data to gain business process efficiencies and reduce costs, but are having limited success.

Cost Effective Open Data

Many tend to equate open data with public data, However data can be defined as open when it is machine-readable and is accessible through an API. This can apply to potentially any data that needs to be processed: whether it be public, discoverable through Freedom of Information Act requests, or restricted for use by a particulat government agency This leads to new ways of mashing up data coming from different sources as well as the ability to build new services and processes based on open data. Governments become both providers of open data to each other and to the public at large (the latter just for public data) and consumers of open data coming from other parts of government as well as from businesses, NGOs and citizen communities.

Citizen Managed Data

Citizen data vaults are services that provide data subjects with the ability to access their data outside the context of a particular government transaction, allowing them much-finer-grained control over when and how data can be accessed, and by whom, within the relevant legal framework that they are subject to. Citizen data vaults offer significant potential benefits in meeting Internet users’ evolving expectations, providing more transparent control of individual privacy rights on electronic data, easing the task of integrating different government services, and creating conditions for the creation of value-added services from commercial, nonprofit and peer-to-peer organizations (such as social networks). On the other hand, there are significant challenges to overcome, such as interoperability, latency issues, data availability and reliability, credibility and security issues, and the size and complexity of healthcare and other target areas.

Hybrid IT and Cloud

Governments worldwide continue to pursue both public and private types of cloud services, but the focus is shifting from developing internal cloud services to allowing agencies to purchase commercially provided but governmentally restricted services. For example, government clouds from vendors such as Google and Microsoft have shifted email service in a number of agencies from public to government clouds. Meanwhile, more-open public clouds are being emphasized in several countries mostly for non-critical CRM-like applications. The main objectives pushing cloud adoption have been cost reduction, speed of procurement and deployment, and responsiveness to regulations and needs for cost cutting. The public cloud is also gaining momentum as governments seek savings via consolidated procurement.

Internet of Things
The Internet is expanding beyond PCs and mobile devices into enterprise assets such as field equipment, and consumer items such as cars and televisions. Governments, as well as most enterprises and technology vendors, have yet to explore the possibilities of an expanded Internet and are not operationally or organizationally ready. Smart city plans in several jurisdictions aim at exploring the ability to process huge masses of data coming from devices such as video cameras, parking sensors, air quality monitors and so forth to help local governments achieve goals in terms of increased public safety, improved environment, better quality of life.

Cross Domain Interoperability

Smart government initiatives depend on interoperable information, data obtained from external as well as internal sources, and processing and delivery networks that effectively integrate planning, performance analysis and business operations. To obtain economies of scale, governments have long sought to standardize and consolidate assets and processes. To date, the results have been mixed. Whole-of-government enterprise architecture programs have often failed to maintain momentum over budget cycles or changes in administration. It is important to focus on scalable interoperability, a “just enough” approach to standards and architecture that delivers immediate business value as measured by narrowly defined, high-priority use cases.

BPM for Case Management

There isn’t one market for case management because all cases are not the same. Gartner distinguishes two types of cases. In decision-centric cases, the purpose of the work effort is to make a decision about rights, entitlements, payments, enrollment, priorities, risk or some other high-impact outcome. In investigative cases, the outcome is uncertain; the purpose of the work effort is to identify interaction patterns among data. When the case is created, it often has very little data and structure. As the investigation progresses, data is added and patterns begin to appear. Fraud detection and criminal investigations are leading examples of this type. Both decision-centric and investigative cases have a heavy dependence on semi-structured and unstructured information. Two dimensions — workflow and data type — have brought BPMS and ECM vendors into this emerging market.

Gamification for Engagement

Gamification can be used by government to motivate interactions with citizens or to achieve more meaningful levels of engagement with employees. Humans are “hard-wired” to enjoy games and have a natural tendency to engage when interactions are framed in a game construct. Gamification for government services, applications and processes can increase user interactivity and change behavior, resulting in greater engagement. Citizens or employees who can have fun are more likely to change behavior, for example, NASA Moonbase Alpha simulates lunar exploration to stimulate teamwork by using a variety of tools, including a lunar rover. However, governments planning to leverage gamification must clearly understand the target audience they intend to engage, what behaviors they want to change, what motivates the audience and maintains their engagement, and how success will be measured.


Posted in Technology, Trends | Leave a Comment »

Call for Distinguished and Honourary Alumni Award Nominations – uAlberta Library and Information Studies Alumni Association

Posted by CLA Govt Library and Info Mgmt Professionals Network on 2014/04/11

The University of Alberta Library and Information Studies Alumni Association (LISAA) invites nominations year-round for the awards of Distinguished Alumni and Honorary Alumni.  The deadline for 2014 nominations is June 30, 2014.

In the past we have honoured many distinguished contributors to the profession, both those who graduated from the School of Library and Information Studies (SLIS) at U of A and those who received their education elsewhere. If there is someone who you feel has made a difference in the library field, please consider nominating him or her for one of these awards.

Nominations shall consist of the candidate’s names and current contact information, and a description of why the candidate is distinguished (2 pages or less).

1. The LISAA Distinguished Alumni Award is awarded to graduates of the University of Alberta’s School of Library and Information Studies who have made a significant contribution to any or all of the following:

  • the library profession
  • the School of Library and Information Studies at the University of Alberta
  • the advancement of knowledge

2. The LISAA Honorary Alumni Award is awarded to recipients who are not graduates of the University of Alberta’s School of Library and Information Studies who have made a significant contribution to any or all of the following:

  • the library profession
  • the School of Library and Information Studies at the University of Alberta
  • the advancement of knowledge

Please send nominations to  The deadline for nominations is June 30th, 2014, and the recipient(s) will be honoured at the LISAA annual Celebration Brunch on Saturday, September 21st, 2014 at SLIS. Watch for more details about this upcoming University of Alberta Alumni Weekend event.

Any LISAA member in good standing can make nominations for both awards.  If you don’t have a current membership, print one off and send to the SLIS office:

For membership information, or for any other questions, email

Thank you,
Dale Storie
LISAA Past-President

Posted in uAlberta SLIS | Leave a Comment »

13 Questions With… Chantal Lareau

Posted by CLA Govt Library and Info Mgmt Professionals Network on 2014/04/06

Chantal Lareau

IM Policy Analyst, Treasury Board of Canada Secretariat

Photo of Chantal Lareau

A hero who has inspired you in your career?

I was incredibly lucky to have two amazing parents that modelled for me the importance of doing something you love, and doing it well.

The first job you ever held and at what age?

I started babysitting at 12, but my first ‘real’ job was as a drive through cashier (Welcome to Burger King! Can I take your order?).

Your first position in the library and/or information services field?

I had a great position as an FSWEP student with Transport Canada for two summers helping organize and import into RDIMS the historical repair plans for their fleet of planes and helicopters.

Coolest thing in your cubicle or office?

My Angry Bird plush.

What is your guilty pleasure?

Grey’s Anatomy. It’s been ten seasons, I can’t give up on it now!

Career advice – what’s your top tip?

Make friends. The IM community is filled with such fantastic people and I can’t even recall the number of times that I was able to accomplish a task more quickly or more completely by simply giving someone a call. By the same token I would also say make sure to pay it forward and when a colleague calls for help support them as best you can.

What useless skill(s) do you possess?

My vast knowledge of television and film makes me kind of a wiz at Six degrees of Kevin Bacon.

Proudest moment in your professional life?

There are so many things that come to mind here, but I think ultimately I would love to reflect back on my career 30 years from now and be most proud of the big picture that my achievements, large and small, have created.

If you had 24 hours all to yourself, how would you best like to spend it?

Sleeping, making horrible food choices (cereal for dinner is perfectly acceptable right?), and catching up on television shows (*cough* Grey’s Anatomy).

If you didn’t work in the information industry, what would you be doing?

Teaching. I love working with kids, they are always surprising you.

Finish this sentence: “In high school, I would have been voted the person most likely to … “

Have their printing turned into a font (I may or may not have been SUPER neat printer….).

How do you stay current in your field?

Don’t be a fool, stay in school. Training opportunities are a great way to expand both your skill set and your network.

What would you like your headstone to read?

That’s all folks!

Posted in 13 Questions, People | Leave a Comment »

Preconference Announcement: Collections Hackfest!

Posted by CLA Govt Library and Info Mgmt Professionals Network on 2014/03/17

Please consider joining us at the Canadian Library Association (CLA) Conference in Victoria for our first ever Collections Hackfest!

Have you ever had a burning collections issue you wished you had the time and resources to tackle?

At this year’s CLA Collections Preconference, our Collections Hackfest, we want to give you the opportunity to do just that: identify, analyze and solve real-world problems.

But to make it work, we need your help:

I’d love to help!  What can I do?

  1. Answer our brief (2 question!) survey
  2. Register for the preconference

What are you going to do with my suggestions?

Hand some of the most representative case studies over to the crowd (participants) and an interactive panel of experts to study, discuss, and offer up solutions.  We’ll let all registrants know what the issues under discussion will be before the date of the preconference.

Experts?  What experts?

Help us decide!  Based on the cases selected for study, we will bring in experts to help figure out the options.  Need someone well-versed in survey design?  A computer programmer? An ILS whiz? Answer our survey so we can track down the people who will help you most!

I don’t really have any burning collections problems, but this sounds like fun!  How can I participate?

Sign up for the preconference to become part of someone else’s solution, meet new people, and have a great time!

I have a question.  Who can I contact?

Contact the organizers.  We’d be happy to help!

Organized by the CLA Collection Development and Management Network

Posted in Conference 2014 | Leave a Comment »

13 Questions With… Debra Power

Posted by CLA Govt Library and Info Mgmt Professionals Network on 2014/03/11

Debra Power

Senior IM Analyst, Cogniva Information Solutions

Photo of Debra Power

A hero who has inspired you in your career?

I don’t really have a hero, but I have a number of female executives that have inspired me during my career: Lynn Kauffman previous VP PCDocs, Carina Vani Director CGI, and Darlene Kelly COO/CFO Teramach.

The first job you ever held and at what age?

Sold programs and 50/50 tickets at Junior Hockey games here in Ottawa.

Your first position in the library and/or information services field?

I worked to develop a library database for House of Commons Program Review.

Coolest thing in your cubicle or office?

The group of IM Analysts that are super young and have the coolest (and to me the funniest) conversations!

What is your guilty pleasure?

I read totally non work related novels.

Career advice – what’s your top tip?

Look people directly in the eyes when you are delivering good and or bad news.

What useless skill(s) do you possess?

I memorize licence plates. Seriously I have the ability to recall plates.

Proudest moment in your professional life?

Early at CGI two members of my team received awards while I was mentoring them.

If you had 24 hours all to yourself, how would you best like to spend it?

Walk my dog, go to yoga class, take a long bath, drink a glass of white wine (preferably Kim Crawford), read a non-work novel, walk my dog again, and, finally, watch NCIS, then go to bed.

If you didn’t work in the information industry, what would you be doing?

Teaching Yoga and be a personal trainer.

Finish this sentence: “In high school, I would have been voted the person most likely to … “

…be a lawyer.

How do you stay current in your field?

Read and speak to my colleagues. They are the best source of information.

What would you like your headstone to read?

Loyal, Friendly, and mean when needed!

Posted in 13 Questions, People | Leave a Comment »


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