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Forrester’s Annual ECM Panel Survey, 2015. Call for Participation — Deadline July 31, 2015

Posted by Govt Library and Info Mgmt Professionals Network on 2015-07-27

Forrester’s survey for ECM decision-makers is open, and we’re looking for your participation! Take this opportunity to provide your perspectives on the key vendors, the challenges, and the opportunities you see in this technology market. This survey is intended for ECM decision-makers or influencers in end user organizations. This is not for ECM vendors or systems integrators . . . but vendors and consultants — we would love it if you could share this survey invitation with your customers. The survey will remain open until end of day Friday, July 31, 2015.

Why is your input important? Forrester uses this data to:

  • Keep our Content Management Playbook fresh and relevant. Clients who are embarking on a new or updated content initiative rely on these interconnected reports to understand the landscape and market direction and build out the business cases, continuous improvement plans, and the org charts to succeed.
  • Track the trends and emerging use cases for ECM — for both business and transactional content services. Where are investments being made? How is cloud shaping your road map? What are the top challenges facing your programs today?
  • Educate clients and nonclients alike via research, blog posts, webinars, and industry presentations. This survey data helps us validate and verify where ECM markets are evolving and aid you in making better investment decisions.

Please take this survey if you are a practitioner inside the private or public sector and make or influence decisions around ECM and/or archiving platforms. Survey participants will be provided with the survey results summary slide deck, if desired.

Vendors and consultants — we encourage you to circulate this survey to your clients and prospects.

Forrester thanks you for your participation! Here’s the link to the July 2015 Global Enterprise Content Management Online Survey.

Posted in Research | Leave a Comment »

Canada 150 Community Infrastructure Program Grants to Libraries

Posted by Govt Library and Info Mgmt Professionals Network on 2015-07-26

In May 2015, the Government of Canada announced $150 million for the Canada 150 Community Infrastructure Program to provide support for community and cultural infrastructure across the country to mark the 150th anniversary of Confederation

The program provides support for the renovation, expansion and rehabilitation of existing infrastructure that provides community and cultural benefits for the public. Eligible projects include community centres (including Royal Canadian Legions), cultural centres and museums, parks, recreational trails, libraries, recreational facilities, tourism facilities, docks, cenotaphs and other existing community infrastructure.

Since late July 2015, announcements have been made of the projects being funded by this program.

This page will track library-related projects funded by the Canada 150 Community Infrastructure Program.

If your library project funding announcement is missed, please let us know at

Library Grant Description Announcement
Brantford Public Library, ON $333,333 Renovate Brantford Public Library’s main branch entrance July 31, 2015
Richmond Public Library, BC $65,000 Renovate the main library in the City of Richmond to create a digital services launchpad July 31, 2015
Surrey Public Library, BC $300,000 Replace the roof on the Newton Library July 31, 2015
Vancouver Public Library, BC $500,000 Expand Vancouver’s central library into its top two floors and create a public roof garden July 29, 2015
Sechelt Public Library, BC $50,000 Upgrade and reconfigure the Sechelt Public Library to make it more accessible July 27, 2015
Burnaby Public Library, BC $200,000 Renovate and enhance the 2nd floor, Bob Prittie Metrotown Branch, Burnaby Public Library July 24, 2015
Pender Island Public Library, BC $22,350 Install new library shelves at Pender Island Public Library July 23, 2015
Niagara-on-the-Lake Public Library, ON $433,400 The project includes accessibility upgrades throughout the interior of the building, the creation of new spaces such as a multi-purpose room, study space, and a children’s puppet theatre, as well as electrical and technology upgrades. July 21, 2015


Posted in Canada 150, Grants | Leave a Comment »

Documentary Heritage Communities Program – Frequently Asked Questions

Posted by Govt Library and Info Mgmt Professionals Network on 2015-07-24


Which organizations are eligible?

The objective of the Documentary Heritage Community Program (DHCP) is to provide funding to eligible organizations that do not have a regular source of funding. If an organization is administered by, or receives regular annual operational funding from any level of government, then that organization would not be eligible. The same applies if an organization is administered by a university or college.

What does “regular source of funding” mean?

A regular source of funding is defined as organizations that appear in the annual budgets of any level of government and who receive funds without an application process. It is important to note that organizations who receive funding through grants or contributions from any level of government and who are administered independently, are still eligible under the DHCP.

If my organization is not eligible, can I partner with another eligible organization?

An ineligible applicant can participate and/or collaborate in a project submitted by an eligible applicant, by providing them with in-kind or financial assistance. However, an ineligible organization or collaborator cannot benefit financially from the contribution, nor can they be a co-applicant or named partner.

Are First Nations Governments, Band Councils or Tribal Councils, Inuit and Métis equivalent governing organizations eligible?

Archives, privately funded libraries, historical societies, genealogical organizations/societies, professional associations and museums with an archival component, who receive funding or are administered by a First Nations Governments, Band Councils or Tribal Councils, Inuit and Métis equivalent governing organizations, are eligible to apply to the DHCP.


How long do I have to complete a project under the DHCP?

Institutions or organizations that do not apply for multi-year funding must complete their project by the end of the Government of Canada’s fiscal year (March 31, 2016) and must submit the Final Assessment and Financial no later than April 30, 2016. For the next funding cycle, successful recipients will benefit from a longer timeframe to complete their projects – however, single-year projects must always be completed by March 31.

When will DHCP funding decisions be announced?

The goal is to issue official written notification of funding decisions within 11 weeks of the program’s application deadline, which is September 4, 2015.

When is the next DHCP funding cycle?

The dates for the next DHCP funding cycle have not been determined, however, they will align themselves with the Government of Canada’s fiscal year, which begins on April 1 and ends on March 31. Library and Archives Canada invites anyone interested in learning about the next cycle to follow its website, Facebook, Twitter and blog. Additionally, a call for proposals will be published on the DHCP website.

Multi-Year Projects

Can my organization apply for multi-year funding?

Multi-year funding will be considered in 2015-16 for incorporated documentary heritage institutions and organizations that have a current relationship with LAC and that have demonstrated financial stability and the ability to meet objectives involving the implementation of longer-term plans, undertaking multi-year commitments or matching leveraged funding from the public and private sectors. The maximum level of support is $100,000 per Government of Canada fiscal year (April 1 to March 31).

For fiscal year 2016-17 and onward, all successful recipients from the previous fiscal years, who are incorporated, will be able to apply for multi-year funding.

Can you define “current relationship with LAC”?

A current relationship with LAC refers to organizations that have partnered with or have collaborated with LAC within the past five years on projects that fall outside of LAC’s regular service channels. This provides LAC with the ability to determine an organization’s capacity and ability to undertake a multi-year project.

Other Requirements

Are DHCP funded projects required to be presented in both Official Languages of Canada (French and English)?

DHCP funded projects do not need to be presented in French and English, however, recipient organizations must publicly recognize, in both official languages (French and English), the Government of Canada’s financial support in all advertising, promotional and program materials, public announcements, website, social media, etc. More information can be found by consulting the Guide on the Public Acknowledgment of Library and Archives Canada.

You will note within the “Eligible Expenditures” section of the Guidelines, costs associated with the translation of communication material produced as a result of the project, as well as for the purpose of the development of Official Languages minority communities and promotion of French and English (Section 41 of the Official Languages Act) are eligible expenditures under the DHCP.

The Guidelines mention that we should work closely with LAC when developing our proposals. What does that mean?

Program staff members are available to answer questions about the program, such as eligibility for recipients, costs, projects, etc.

The guidelines mention that eligible expenditures for general administration purposes and costs for travel on a combined basis, may not exceed 20% of the contribution provided. What does that mean?

Eligible expenditures under general administration are associated with the indirect costs incurred to undertake a DHCP funded project. These costs must fall outside of the regular day-to-day expenses. Costs can include, but is not limited to: office supplies, long-distance telephone calls, postage, messenger services, photocopies and printing services.

What does the Final Assessment and Financial Report entail?

The Final Assessment and Financial Report template will be available online shortly. These reports will ask recipients to explain the results and achievements of their projects, and will help support Library and Archives Canada’s (LAC) performance measurement strategy for the DHCP. For multi-year projects, recipients must also submit a Final Assessment and Financial Report at the end of each fiscal year, for performance measurement purposes and to receive the subsequent year’s funding, as well as any applicable holdback.

More questions?

Contact the Documentary Heritage Communities Program:
Telephone: (819) 997-0893 or 1-844-757-8035 (toll-free in Canada and the US)

Posted in Grants, Library and Archives Canada | Leave a Comment »

Consultation: Developing a Digital Research Infrastructure Strategy

Posted by Govt Library and Info Mgmt Professionals Network on 2015-07-22

Developing a Digital Research Infrastructure (DRI) Strategy for Canada

As announced in the federal Science, Technology and Innovation (ST&I) Strategy and highlighted in Economic Action Plan 2015, the Government of Canada will develop a Digital research infrastructure (DRI) strategy to enhance Canada’s research capacity to enable world‑class research and enrich Canada’s research landscape. The DRI strategy will also serve to advance Digital Canada 150 by helping to position Canada as a global leader in “big data.”

The DRI strategy will include new policies on research data management and storage, and a coordinated long‑term approach for the provision of high speed networking, high performance computing and software tools. The strategy will encourage research excellence and optimize the federal government’s significant investments in DRI, particularly in the academic sector, including the investments in the Canada Foundation for Innovation, CANARIE and the federal granting agencies announced in the recent federal budget.

Understanding the requirements of Canada’s research community, and tapping into their knowledge and expertise in identifying opportunities and challenges, is the starting point in developing a DRI strategy that will produce tangible benefits for Canadians.

Outlined below are a series of question on which we are specifically seeking input. We are interested in all elements of the DRI ecosystem, including high‑performance computing, high‑speed networks, research data management, software, tools and human capital, with a particular emphasis on identifying opportunities and gaps. Please feel free to concentrate on those elements in which you have the greatest interest and/or the most expertise to contribute.

Consultation Questions

  1. How can DRI be realistically transformed, strengthened and supported over the next five years?
  2. What are the biggest challenges limiting the effectiveness of the DRI ecosystem? What opportunities are there to more efficiently deploy the human, technical and financial resources currently being devoted to DRI?  How, and in what priority, should they be addressed?
  3. What do you see as the biggest challenges to effective data management and the development of data standards in Canada?  What could be done to promote a more rigorous and coordinated data management system that supports research excellence and maximizes the benefits generated by our investments?
  4. What is the current capacity within post‑secondary institutions to support research data curation?
  5. What are the biggest strengths of the DRI ecosystem? How will these strengths be affected and prioritized by a transformation of DRI in Canada?
  6. What is the role of the private sector in supporting a strong DRI ecosystem in Canada?
  7. Do you have any other comments or suggestions to support the development of the DRI strategy? (750 words maximum)

How to Make a Submission

We encourage you to provide your submission online, no later than September 14, 2015.

If you have any questions, please contact us at


The Science, Technology and Innovation (ST&I) Strategy, Seizing Canada’s Moment: Moving Forward in Science, Technology and Innovation 2014 recognizes the importance of world‑class research to support Canada’s economic and social goals. Canada has consistently topped the G7 in research and development expenditures in the higher education sector as a share of the country’s gross domestic product. Canada also performs strongly in terms of research excellence and in developing, attracting and retaining highly qualified personnel. As the economic opportunities stemming from the application of new knowledge increase, it is crucial for Canada to have an advanced research and innovation system that is positioned to generate maximum returns on investment for the Canadian public.

Digital research infrastructure (DRI) is increasingly recognized as being essential to advanced research and innovation in both the public and private sectors. DRI refers to the elements required to perform data‑intensive and computationally‑intensive research and data management, including high‑performance computing, storage, high‑speed networks and other tools and resources, including software, standards and data management services. Today, DRI underpins world‑class research across all disciplines.

The way research is conducted is changing: research is increasingly data‑driven and/or computationally‑intensive; new technologies, such as cloud computing and faster networking, are accelerating results and creating new opportunities to address scientific challenges; datasets are being constructed and mined in innovative ways; and technological advances are allowing researchers to construct ever more precise models of the world around us. These changes provide exciting new opportunities for discovery but also create new demands for the tools and infrastructure needed to carry out this work.

Canada’s current DRI ecosystem needs to be examined against these rapid changes, to ensure we are keeping pace and continuing to enable world‑class research. Building on related consultations and investigations undertaken by organizations such as the Leadership Council for Digital Infrastructure, the U15 Group of Canadian Research Universities, Universities Canada (formerly the Association of Universities and Colleges of Canada), the Canada Foundation for Innovation (CFI), CANARIE, Compute Canada and the federal granting agencies, Industry Canada is now seeking input from stakeholders across the country on developing a broad, medium‑ to long‑term DRI strategy.

Source: Industry Canada

Posted in Consultations | Leave a Comment »

Sustainable Development Goals: The Impact of Access to Information on our Societies e-forum

Posted by Govt Library and Info Mgmt Professionals Network on 2015-07-21

The Confederation of Open Access Repositories (COAR), the International Federation of Library Associations and Institutions (IFLA) and the Food and Agriculture Organization (FAO) of the United Nations are organising an e-forum on “Sustainable Development Goals: The Impact of Access to Information on our Societies” which will take place from 7-18 September 2015.

This online event has the objective of providing a forum for institutions and individuals to discuss how libraries and information centers can promote the adoption of access to information as part of the post-2015 agenda, in particular United Nation’s Sustainable Development Goals (SDGs). The Lyon Declaration, an advocacy document being used to positively influence the content of the UN post-2015 development agenda, will play a key role in this discussion.

The event will offer webcasts by experts to provide important background information for participants and to help stimulate dialogue and discussion around three main questions:

  • What are the ways that access to information (and more narrowly open access) contributes to sustainable development? Please elaborate in case studies and examples if possible.
  • How can libraries and information centres promote the adoption of access to information as part of the “post-2015 agenda, in particular SDGs”? Have you considered contacting your relevant Ministries to ensure that access to information, open access, and information providers (such as libraries and information centres) are reflected in the National Development plans?
  • What can we do collectively – for example, through COAR, FAO and IFLA- to raise awareness of open access and access to information in the context of SDG discussion?

Please join and participate in the e-forum!

The e-forum is aimed at information professionals in general, any person related to access to information, libraries, information centers is invited and encouraged to participate in the forum.


The e-forum on “Sustainable Development Goals: The Impact of Access to Information on our Societies” which will take place from 7th to 18th of September 2015.


During the e-forum, webinars will take place to support the discussions. Announcements will be distributed one week before each webinar. The first webinar will take place on 6 September at 11:00 with the title “Libraries, The Lyon Declaration, and the Road to 2030” by Stuart Hamilton, Deputy Secretary General, Director, Policy & Advocacy at the International Federation of Library Associations and Institutions (IFLA).

How to join

The e-forum is open to anyone, places are not limited. If you are interested to participate in this online event, use the form at

If you have any questions, please contact us at

Posted in IFLA, World libraries | Leave a Comment »

Career Opportunity: Senior Advisor, Content Management (EDC)

Posted by Govt Library and Info Mgmt Professionals Network on 2015-07-07


EDC is Canada’s export credit agency, offering innovative commercial solutions to help Canadian exporters and investors expand their international business. EDC’s knowledge and partnerships are used by more than 8,400 Canadian companies and their global customers in up to 200 markets worldwide each year.

EDC is financially self-sustaining, and is a recognized leader in financial reporting and economic analysis.


Content Management (CM) is a dynamic new team resulting from the recently merged Library and Recorded Information Management teams at EDC. The team is responsible for the management of external and internal content, externally purchased subscriptions, as well as internally-generated paper and electronic documents.

The ideal candidate will have knowledge of and experience in corporate library and records management practices and a strong background in project management. The Senior Advisor will lead the execution of defined projects as part of the company’s Information Governance strategy development to facilitate the evolution from print to electronic records management at EDC. The successful incumbent will also be responsible for developing and auditing the framework for records management advisory services including auditing and analyzing the data and record keeping requirements of teams, projects, and business lines, with the goal of recommending solutions that satisfy both business and regulatory requirements.


Strategic and operational planning

  • Lead implementation of defined Information Governance objectives, including the integration of policies within business units and the technology required to support the teams. Manage the project documentation and provide relevant updates to management on issues relating to project risk and scope
  • Lead the company-wide implementation of standard metadata terms, including an analysis of inter-relation of standard metadata terms with key EDC systems and internal tools
  • Assist in the Electronic Documents Management project, including refining a strategy for records retention and disposition
  • Participates in the development of strategic plans for information management for the team and the organization

Corporate advisory and customer service

  • Develop framework and standards for CM advisory to provide consistent approach and follow up to business teams to ensure effective document lifecycle maintenance of business records
  • Lead continuous improvement of records collaboration processes by evaluating templates and tools for business effectiveness and adherence to retention requirements – making recommendations for improvement
  • Manage electronic records management rollout to teams, leading a cross-functional steering committee as defined by the Content Council
  • Provide advice and guidance on the organization of corporate information assets, while ensuring practices adhere to record keeping standards
  • Advise teams on the appropriate application of EDC’s Function-based classification scheme (FCS) and corporate metadata within SharePoint and other unstructured document repositories
  • Analyze the external data and information requirements of business lines and IT projects; advise on favorable vendor solutions, and ensure processes adhere to licensing terms
  • Provide strategic and expert advice and customer-focused solutions by developing an in-depth understanding of specific internal customer groups
  • Manage relationships with key internal partners (such as ATIP, Legal and Procurement) in order to achieve Content Management objectives

Vendor relationship and portfolio management

  • Ensure that EDC business and support programs have access to essential external data and business intelligence through the provision of external databases, data feeds and print subscriptions
  • Proactively engage with information vendors in negotiations for new procurements and renewal of contracts, ensuring favorable license terms and pricing

Communications, awareness & training

  • Participate in corporate-wide awareness campaigns that support CM team initiatives
  • Design and deliver enterprise training initiatives on records management, email management, and licensed information services


 Screening Criteria

  • Demonstrated project management skills in a multi-team environment
  • Master of Information Management or Library Science from an ALA-accredited institution, or equivalent combination of education and experience
  • Minimum 5 years of experience in a client advisory role, preferably in a corporate library or records center
  • Excellent verbal and written communication skills in English, including strong presentation skills

Skills & Knowledge

  • Excellent organizational skills with highly developed ability to plan and manage multiple/conflicting priorities and meet challenging deadlines, while managing workload independently
  • Strong business and content analysis skills to provide efficient and creative solutions
  • Depicts a strong sense of urgency for solving problems and getting work done
  • Highly organized with excellent project planning and time management skills
  • Understanding of SharePoint collaboration solutions and architecture with the ability to easily learn new applications and technical tools
  • Understanding of SydneyPlus or other Integrated Library Systems
  • Knowledge and understanding of Library & Archives Canada (LAC) legislation, policies, guidelines and agreements
  • Knowledge and understanding of acts and policies relevant to management of government information
  • Knowledge of issues surrounding digital licensing agreements and cost negotiation


  • Experience managing cross-team relationships with IT for ensuring project delivery
  • Experience with enterprise system administration (e.g. integrated library systems, collaboration tools, etc.)
  • Bilingualism in both official languages (English and French)

Salary Range 

  • $78,200 – 105,800 + performance based incentive

How to apply

Only candidates selected for an interview will be contacted.

Application deadline: 17 July 2015, 11:59 p.m. EST on

EDC is committed to employment equity and actively encourages applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation.

Candidates must meet the requisite government security screening requirements.

Number of Openings: 1
Primary Location: Canada-Ottawa
Schedule:  Full-time
Job Type: Permanent

Posted in Careers | Leave a Comment »

Guerrilla CX For Government

Posted by Govt Library and Info Mgmt Professionals Network on 2015-07-07

Some tips from Forrester to improve customer experience (CX) in government and to prove the value of a CX approach to skeptical leaders:

Make The Best Use Of Available Customer Data

  • Aggregate and use the customer data you already have
  • Go for big impact by exposing the unfiltered voice of the customer

Foster Rapid-Fire Experimentation And Learning

  • Use low-tech and free tools
  • Spread CX skills informally

Create Memorable Moments That Build Coalitions

  • Make it impossible to ignore the customer
  • Go after emotionally charged experiences first

More at: Guerilla CX For Government

Posted in UX | Leave a Comment »

The Perfect Elevator Pitch

Posted by Govt Library and Info Mgmt Professionals Network on 2015-06-25

Source: qSample

Posted in Infographics | Leave a Comment »

LAC Partnership with the University of Ottawa

Posted by Govt Library and Info Mgmt Professionals Network on 2015-06-23

A partnership “bound” by knowledge between University of Ottawa and Library and Archives Canada

OTTAWA, June 23, 2015  —  Library and Archives Canada (LAC) and the University of Ottawa will collaborate in several key areas over the next five years to share expertise, knowledge and technology as well as support research and outreach initiatives.

This unique agreement—the first of its kind signed with a Canadian university—was announced today by Librarian and Archivist of Canada Guy Berthiaume, University of Ottawa President Allan Rock and University Librarian Leslie Weir.

“I’m extremely pleased that Library and Archives Canada has shown a willingness to work together by signing this first memorandum of understanding with the University. And I’m doubly happy it’s with the University of Ottawa,” says Berthiaume. “The innovation and the skill level at the Library and the University’s School of Information Studies are well known across the country. I’m convinced this new partnership will position both our institutions at the cutting edge in library and archival sciences.”

“Being a bilingual, research-intensive university makes us a natural fit with Library and Archives Canada,” says Rock. “Our researchers and graduate students will enjoy greater access to the LAC’s wealth of indispensable resources and staff to support their research efforts—especially in the social sciences and humanities.”

As an example of the collaborations to be made possible by this partnership, LAC will work with students and staff at the University, providing advice and expertise to ensure the preservation of one of the University of Ottawa Library’s oldest and rarest books—Platonis Opera, a collection of Plato’s works, published in 1517.

“This unique collaboration will allow both Library and Archives Canada and the University of Ottawa to leverage the complimentary expertise and resources that exist at both of our great institutions,” says Weir. “I want to sincerely thank our partners at LAC for choosing the University of Ottawa as their first partner for this unique type of agreement.”

A coordination committee composed of four members from the University and four from LAC will recommend and evaluate possible projects to collaborate on.

Posted in Library and Archives Canada | Leave a Comment »

Top 10 Strategic Technology Trends for Government

Posted by Govt Library and Info Mgmt Professionals Network on 2015-06-22

Gartner has identified the 10 most important technology trends for government in 2015 in order to help CIOs and IT leaders assess critical strategic technologies and plan their enterprises’ or agencies’ IT roadmaps.

  1. Digital Workplace
  2. Multichannel Citizen Engagement
  3. Open Any Data
  4. Citizen e-ID
  5. Edge Analytics
  6. Scalable Interoperability
  7. Digital Government Platforms
  8. Internet of Thingsance or public service delivery.
  9. Web-Scale IT
  10. Hybrid Cloud (and IT)

More at: Gartner Highlights Top 10 Strategic Technology Trends for Government

Posted in Trends | Leave a Comment »


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